We want you to feel confident and content shopping online and in-stores with us - that your experience is simple, direct and concern-free.

UNOPENED OR DEFECTIVE PRODUCTS

Sealed/unused products and manufacturing defective products may be returned with receipt within 15 days for full refund or exchange. Refunds will be issued on the same method of payment as the original purchase.

Online Orders have 15 days from the DATE SHIPMENT IS RECEIVED to initiate the return process. Please note, this does not include the time required to ship your product(s) back to us.

*Points used towards purchase may impact refundable total. See exclusions below.

Please do not send your purchase back to the manufacturer. Return freight and original shipping are non-refundable.

OPENED/GENTLY USED PRODUCTS

Opened and/or gently used products (no more than 25% of product used) may be exchanged or returned within 15 days for store credit. Store credit is issued on an Optimum Health and Kolya e-gift card.

Online Orders have 15 days from the DATE SHIPMENT IS RECEIVED to initiate the exchange process. Please note, this does not include the time required to ship your product(s) back to us.

To exchange an open product, you must provide a valid reason (reaction, etc.), and fill out our PRODUCT RETURN FORM. You will be updated on the status of your return/exchange via email.

*Points used towards purchase may impact refundable total. See exclusions below.

Please do not send your purchase back to the manufacturer. Return freight and original shipping are non-refundable.

EXCLUSIONS/FINAL SALE

Returns or exchanges are NOT ACCEPTED on the following categories/products:

  • Books
  • Clearance Items
  • Diffusers and Mystifiers
  • DIY Containers
  • Dry Brushes
  • Eco-Refills
  • Facial tools (facial rollers, derma rollers, gua sha stones...)
  • Food & Snacks (pantry items, beverages, sweets, bars...)
  • Gift Cards
  • Halfmoon Yoga Products
  • Jewelry
  • Makeup brushes
  • Nail Polish
  • Perfume
  • Products requiring refrigeration/freezing
  • Sexual wellness products
  • Tea and Bulk Herbs
  • Used/unused or defective products when customer has not initiated the return process after 15 days or more

 

Please note - we monitor return activity for abuse and reserve the right to limit returns or exchanges based on manufacturer return policy or at the discretion of our managers.